Shipping Methods – We ship via UPS, Fed EX & USPS and Roadway Express trucking & Eastern trucking lines.
Shipping Charges – Fountains Feng Shui calculates freight
charges as a percentage base of your total order & weight. Our shipping rates for domestic
shipping (Alaska and Hawaii are extra) is 10% for Tabletop fountains and 20%
for our Floor fountains approximately. Custom fountains are calculated by the designer & weight as they are specially packaged
International Orders –We will ship to Canada, but buyer must pay all duty, taxes and an additional $10.00 will be added to order for our special packing and expenses. In the near future, we will begin
to accept international orders, and payment for these orders must be made by
bank transfer in advance of shipment. Credit cards will NOT be accepted for
international orders. We will not be responsible for any taxes, duty or government
fees associated with international orders. We will post a notice when international
orders are accepted.
14 Day Return Policy – If for any reason you are not
satisfied with your fountain purchase, we will accept returns if unopened for cash refund plus shipping. If opened & used, we will issue a merchandise
credit for the cost of the item (less shipping and handling and a 20% restocking
fee). Returns on merchandise after 14 days WILL NOT be accepted for any reason.
All errors with orders must be reported within 5 days of receipt of goods. Returned
goods must have a Return Authorization number that will be issued by Fountains
Feng Shui. E-mail or call us for an authorization number and/or instructions. Please write down
this number on a piece of paper and enclose it along with a note stating the
reason for the return. Unauthorized returns will be REFUSED. Returned fountains
and dreamlights must be shipped at the customer’s expense.
