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This section will hopefully answer some of the questions you may have about our site.
What makes Fountains Feng Shui a unique site?We are a unique web sales site for indoor water fountains because we have placed our fountains into catagories which can help you to choose the best gift fountain for any occasion. We select the many beautiful colors and styles with natures natural ch'i in mind for your occasion in the home or office.
What is your Return policy?We have a 30 Day Return Policy – If for any reason you are not satisfied with your fountain purchase, we will accept returns and issue a merchandise credit for the cost of the item (less shipping and handling and a 20% restocking fee).
Returns on merchandise after 30 days WILL NOT be accepted for any reason.
All errors with orders must be reported within 5 days of receipt of goods.
Returned goods must have a Return Authorization number that will be issued by Fountains Feng Shui. E-mail or call us for an authorization number. Please write down this number on a piece of paper and enclose it along with a note stating the reason for the return. Unauthorized returns will be REFUSED. Returned fountains and dreamlights must be shipped at the customer’s expense.
What about International sales of your products?International Orders – In the near future, we will begin to accept international orders, and payment for these orders must be made by bank transfer in advance of shipment. Credit cards will NOT be accepted for international orders. We will not be responsible for any taxes, duty or government fees associated with international orders. We will post a notice when international orders are accepted.
How about your shipping charges?Shipping Charges – Fountains Feng Shui calculates freight charges
as a percentage base of your total order. Our shipping rates for domestic shipping
(Alaska and Hawaii are extra) is 10% for Tabletop fountains and 20% for our Floor
fountains. Shipping Methods – We ship via UPS and Roadway Express ONLY. We do
not use the USPS due to the fragile nature of our products.
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